Insurance & Billing Information
Thank you for choosing Nura as your pain specialist. Nura is a caring organization that is committed to providing patients with innovative pain management services.
As part of our service, our office will bill your health insurance company. Providing us with accurate information at the time services are rendered is key to facilitating the timely filing of claims. Changes in your information should be reported to our office as soon as you become aware of them. Your cooperation in keeping your account information current is greatly appreciated and will help cut the amount of paperwork you are required to deal with.
For Prior Authorization Questions please call 763-537-6000, extension 7598.
For questions regarding any of the information listed below, please contact one of our financial counselors by calling 763-243-3300.
- You may receive multiple bills for our services. If you are having a procedure at one of our ambulatory surgery centers, you will receive one (1) bill for the physician (professional) services and one (1) bill for the ambulatory surgery center (facility) fees. Your benefits for each of these may be different, so please check with your insurance carrier to understand your benefits. Patient payments can be applied to outstanding balances for professional services or for facility fees, as determined by the organization.
- If you undergo urine toxicology testing, you will receive an invoice from Nura for the test. In addition, many of our lab results are also sent to a confirmatory lab for additional information on the quantitative results of the specimen. If your test is sent to a confirmatory lab, you will receive a separate bill for their services.
- If you receive services in a hospital or other inpatient setting, you will receive a different bill for those facility charges, separate from any bills you may receive for services provided by a Nura provider or facility.
Patient Insurance Responsibility for Services Rendered
Insurance and Billing
As your provider, please remember that our relationship is with you and not your insurance company. Your benefit coverage is a contract between you and your insurance carrier. Please be aware that not all medical services are covered benefits under all insurance contracts. We encourage you to be familiar with your insurance benefits and limitations. If you have any questions about your insurance coverage, please contact your insurance carrier directly.
Copayments, Coinsurance, and Deductibles
All copayments, coinsurance, and deductibles are due at the time of service.
- Copayments are a flat fee paid each time a medical service is accessed and must be paid before any policy benefit is payable by an insurance company. Copayments usually range from $20 to $50 depending on your coverage.
- Co-insurance is a percentage of the allowed charge that the patient pays after the deductible has been satisfied.
- Deductibles are amounts that must be paid out of pocket before an insurance carrier will pay any expenses. The deductible must be paid by the patient before the insurance policy benefits can apply.
Self-Pay
Nura is committed to providing high-quality medical services to our patients that are affordable to everyone. If you are uninsured and are in need of care, we can see you on a self-pay basis. Payment is due at the time services are rendered.
Budget Plans and Financial Hardship
From time to time, we all experience financial hardships and can use a helping hand. Nura offers options to help our patients who are having difficulty meeting their financial obligations to the organization. Our financial counselors can offer you and your family payment options.
Patient Payment Options
There are several outlets for paying your balance in a secure environment. Each patient statement you receive includes a unique web address that will direct you to an online patient payment portal. You can also call a dedicated patient account number and payment may be made over the phone.
Payment Methods
– Cash
– Checks
– Credit cards (Visa, Master Card, Discover, and American Express)
– ACH: Secure electronic funds transfer from checking or savings
Online Patient Payment Portal
This portal allows you to make your payment online.
If you have additional questions or concerns regarding your bill(s), please contact one of our financial counselors by calling 763-243-3300.